Terms & Conditions

The customer agrees to be bound by this sale agreement and accepts its terms and conditions (unless the customer has signed a separate formal purchase agreement with The Canterbury Playcentre Shop, in which case the separate agreement shall govern).

Formation of Contract

The contract is formed only when the goods are dispatched by the seller.

Consumer Guarantees Act 1993

Where the buyer is acquiring the product for the purpose of business then the Consumer Guarantees Act 1993 shall not apply.

In the event the buyer is acquiring the product for purposes other than that of a business, then these conditions of sale shall be interpreted subject to the purchaser's rights under the Consumer Guarantees Act 1993, to the intent that no provisions shall any way limit the buyer's rights under the Act.

Errors or Omissions

The seller is entitled at any time to correct all errors and omissions (whether clerical, computational or otherwise) in any advertising, quotation, pricing, invoice or acknowledgement.

While our best efforts are made to keep our stock levels and pricing accurate we cannot be responsible for any errors in stock levels and pricing. The seller will notify the buyer promptly of any error or omission discovered by the seller, and give the buyer a full refund.

Description of Products

The seller relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on the seller. If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take appropriate action. The Canterbury Playcentre Shop can offer a full refund at anytime if the correct product is more or cannot be sourced at the price of the un-matching item. The Canterbury Playcentre Shop is not required to send an item of higher value a full refund of original order is sufficient.

Delivery

The seller reserves the right to dispatch the buyer's order in one delivery or by instalments. Failure to deliver any instalment shall not entitle the buyer to repudiate the contract as to any instalments already delivered. The buyer may cancel any undelivered instalments.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation.

Out of Stock Products & Backorders

If a product is ordered but later found to be out of stock the seller reserves the right to put the order on back order and confirm a suggested ETA. with the customer. The customer may ask The Canterbury Playcentre Shop to either find and offer an alternative (similar) product (if an alternative option is available) price differences will need to be paid by the customer if the cost is higher or if cheaper the difference refunded by The Canterbury Playcentre Shop to the customer or if the E.T.A. is to far offer a full refund to the customer.

Return of Goods for Credit or Refund

Are accepted based on the reason for return, returns are the decision of The Canterbury Playcentre Shop. Simple reasons like “I did not want this anymore” are not acceptable for return. Full credit is accepted for goods that have not been opened and the packaging is undamaged, full credits are only accepted for items within 7 days after delivery to customer. Any un-opened and un-damaged goods outside of the 7 day return policy cannot be returned for credit unless The Canterbury Playcentre Shop allows the return with a restocking fee based on a special circumstance (this decision is made by The Canterbury Playcentre Shop). If accepted back there is a 15% restocking fee, maximum return period that may be accepted with a 15% restocking fee is 20 days (no longer) from your delivery.

The Restocking fee could be more totally dependant on product and situation. (Final Decision is made by The Canterbury Playcentre Shop)

The Canterbury Playcentre Shop has the right to refuse a refund on opened packages and packages outside of the 7 day return policy. Opened packages within the 7 day return policy may be accepted back if The Canterbury Playcentre Shop wishes to stock the item as a second (this decision is totally up to The Canterbury Playcentre Shop). Opened and used returns incur a restocking fee of 25% to 50%.

Why we charge a restocking fee on returns is because we do not want customers purchasing from us on a try before buy basis.

The restocking fee only is applicable when the item is outside of the returns period or is damaged or used. As we then need to re-sell this as a clearance item at a loss in price.

All products must be retuned with all accessories and packaging we cannot accept back any product that is missing packaging or accessories.

Faulty Returns

All The Canterbury Playcentre Shop products specify the warranty associated with them, if no warranty is specified please check with The Canterbury Playcentre Shop for warranty details.

Faulty Repair and Replacement

All faulty repairs and replacements go direct to the service provider and are repaired or replaced under warranty. Only items within their warranty period can be covered under warranty.

Warranty period starts from the date of invoice (not time of delivery).Products outside of warranty period cannot be returned for repair or replace.

Shipping of faulty products or credits

The shipping or delivery of items for return for credit or fault is the responsibility of the customer. The Canterbury Playcentre Shop will organise the return freight for the replacement product back to you. This is standard RTB (return to base procedure).

If the wrong product has been supplied at The Canterbury Playcentre Shop’s error then The Canterbury Playcentre Shop will pay the return freight for you, this will be done by either courier pickup at your premises or posting a courier ticket to you or reimbursement of the freight cost at the same cost that was charged you to send the original item.

N.Z. Warranties

All our products are supplied by N.Z. Distributors so all warranties are supported within N.Z. On very rare occasions when the distributor is out of stock or a product has become obsolete and no more are available in N.Z. to replace your unit there may be a shipping wait for a replacement to come to the distributor from overseas. If no replacement can be sourced then either an alternative product or credit will be offered.

Seller's Liability and Maintenance Guarantee

The buyer shall ensure that the goods ordered are fit and suitable for the purpose for which they are required before purchasing and the seller is under no liability if they are not.

The buyer is entitled to only such benefits as the seller may receive under any guarantee given to the seller by the manufacturer of the goods.

The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation.

The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.

Force Majeure

The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control.

Disputes and Proper Law

Any claim or dispute arising hereunder shall be subject to arbitration in accordance with the Arbitration Act 1996.

The contract including these terms and conditions of sale shall be governed by New Zealand Law.